If you are not entirely satisfied with your purchase, we are here to help.

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Please contact us as soon as you discover an issue to ensure that we can assist in a speedy resolution. Call 01892 724 333 or email sales@proex.co.uk

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Returns:

You have 14 calendar days to return an item from the date that you received it. Your item must be in the original packaging with the receipt or proof of purchase.

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Refunds:

Once we receive your item, we will inspect it and notify you that we have received the returned goods. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a few working days (depending on your card issuer's policies)

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Return Shipping Cost:​

You will be responsible for the return shipping cost and will only be refunded in the event that the goods are determined to be faulty - in any event please contact us prior to returning any goods.

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